Delivery

What are the shipping rates?
For all orders above $100, we offer free standard delivery. Orders below $100 will be charged at a flat rate of $7.95 Australia wide.

Can I also have my product delivered to an address that is different to my invoice address?
When placing your order, you can indicate whether the order should be delivered to your invoice address or any other address (e.g. your work address) on the shipping form. We do not ship to PO boxes or parcel lockers as all deliveries require a signature. If no one is present during delivery, a card will be left by the courier to advise a delivery attempt. The card will contain pickup instructions.

My order has been dispatched, but I have not yet received anything.
Delivery time depends on the delivery location and is estimated to be one(1) week after shipment to most major metropolitan areas, and two (2) weeks after shipment to other areas. Items in your Order may be shipped together or separately. When an order is shipped, a delivery email confirmation containing a tracking code will be sent to your email. If your Order is not delivered within thirty (30) days from payment, you are entitled to cancel your Order and we will provide you with a refund.

How can I track my order?
If you have a InfinityLab account, you can view your order's status under the "Order History" tab of your account page. If you do not have an account you track your order here. You will need your order number and billing postcode on hand.