How To
How To
34 results
-
Here are all the possibilities of how you can charge devices from your power bank.
- InstantGo 5,000 with built-in Lightning cable: 1 (1 x integrated cable)
- InstantGo 5,000 with built-in USB-C cable: 2 (1 x integrated cable, and 1 x USB-C output)
- InstantGo 5,000 wireless: 3 (1 x Wireless, 1 x USB-C output and 1 x USB-A output)
- InstantGo 10,000 with built-in Lightning cable: 2 (1 x integrated cable, and 1 x USB-A output)
- InstantGo 10,000 with built-in USB-C cable: 3 (1 x integrated cable, 1 x USB-C output and 1 x USB-A output)
- InstantGo 10,000 wireless: 3 (1 x Wireless, 1 x USB-C output and 1 x USB-A output)
Was this helpful? Thank you for your feedback! -
Under normal usage, the battery should remain at 80% capacity after 300 charge cycles.
What is a charge cycle?
Your power bank is 100% charged, and then one cycle means when you discharge the device to 0% and charge it all the way up to 100%. That is one full charge cycle.Was this helpful? Thank you for your feedback! -
Please note: this text concerns Lithium-Ion batteries only.
HOW TO CHARGE
If a charger (power supply) comes with your product, use the original charger.
If you have a device with standard charging socket (such as micro-USB plug that goes into the device, and USB plug that goes into the charger) use chargers with approximately 0.5 to 2.0 Amperes capacity. While you can get chargers with a capacity of 5 A or more, only use them if your device was designed to be charged with this much power. Around 1 A is fortunately close to what you can expect from the majority of computer USB sockets.
Charging should take place at between 5 and 45 degrees Celsius (41 to 113 F).
It is wise to charge only where you can observe the device, so you can stop charging if overheating should occur. A smoke alarm is a good idea if you want to charge while sleeping. It is also possible to use a safety bag, sometimes known as a LiPo bag, to increase safety. You simply put your device into the bag, then seal the bag and begin charging.
BATTERY LIFE
The life expectancy of Li-ion batteries is 500 to 1000 recharging cycles. You can expect full capacity until you have recharged about 500 times. From 500 to 1000 recharging cycles, capacity will decrease gradually, until almost no capacity is left, and the battery will need replacing, if this is possible and economical. Life expectancy is optimal when the battery is being used between 10 and 50 degrees Celsius.
WHAT NOT TO DO
First, never charge too quickly! This may damage the battery, and may even be dangerous, so do not use high-capacity chargers, unless your device comes with one as standard.
There is no memory effect in Li-ion batteries, so do not treat them like old Nickel-Cadmium types (which you had to run dry regularly).
This means that you should never run Li-ion batteries completely dry. Actually, this will damage the battery. Whenever you can, keep them between 20 and 80 per cent capacity, where they perform best. However, it is better to charge the battery to 100% capacity than to run it dry.
Never charge if temperature is at freezing point or lower (0 degrees Celsius, 32 F), since this will almost certainly damage the battery. Never carry out express charging (charging with high-capacity charger) if temperature is between 0 and 5 degrees and over 45 degrees Celsius, but only use a lower-capacity charger in this temperature interval. Do not place devices in direct sunlight at all, and never charge them in direct sunlight.
Never place the device that is being charged on a sofa, rug or clothing when charging. This can cause heat to build up, which can in turn cause overheating. Always place it on a flat, hard surface, where heat can dissipate quickly.
GENERAL BATTERY INFORMATION
Most rechargeable devices use Lithium-Ion (Li-ion) polymer batteries these days.
This type has high energy density, very low memory effect and low self-discharge.
You can find them in electric cars, golf carts, power tools and other applications, besides portable headphones, telephones and loudspeakers.
Various subtypes exist that have different strengths and weaknesses, depending on the chemicals and metals used.
Batteries gradually self-discharge, even if they are not connected to anything. Usually, you can expect a self-discharge of about 2% per month when the battery is new, and this may increase somewhat with battery age and temperature.
Was this helpful? Thank you for your feedback! -
Yes, it's normal to get warm during charging. The InfinityLAB charger features over temperature protection to ensure your usage is safe.
Was this helpful? Thank you for your feedback! -
InstantGo 10,000 with a built-in USB-C cable and InstantGo 10,000 Wireless should be able to charge your laptop.
However, it may not apply to laptops that require output power of more than 30W.
Please check your laptop requirement before charging it with our devices.
Was this helpful? Thank you for your feedback! -
Our InfinityLab power bank should work with most cases in the market, and it depends on the design of the protected case/cover.
However, if your case’s bottom surface is thicker than 3mm, it may impact your wireless charging experience, and we recommend taking off the protected case/cover for the best charging experience.
If your phone case/cover has a metal plate on the back, it will not charge your device since it is a security feature of the FOD (Foreign object detection). This means our Infinity Lab Qi-certified power bank can detect if a foreign object, such as metal, is on its surface. If that happens, the wireless charger either stops charging or does not start charging at all.
Was this helpful? Thank you for your feedback! -
It will take about 4 hours to fully charge the InfinityLab ClearCall speakerphone using a charger that supports 5V 2A.Was this helpful? Thank you for your feedback!
-
USB-A output doesn’t support PD fast charging. To enjoy PD fast charging and with your device support, please use USB-C output (if your InfinityLab device has a USB-C output).
Was this helpful? Thank you for your feedback! -
We suggest picking one way to charge your phone, so either charge your phone through wireless charging or wired charging. You cannot charge one device using both options at the same time.
Was this helpful? Thank you for your feedback! -
100W, 65W and 30W InfinityLAB chargers can fast charge USB-C equipped laptops.
The 100W charger supports laptops that require output power no more than 100W.
The 65W charger supports laptops that require output power no more than 65W.
The 30W charger supports laptop that require output power no more than 30W.Was this helpful? Thank you for your feedback! -
It can fast charge almost anything with a USB-A or USB-C cable—phones, earbuds, power banks, cameras, even your laptop or gaming console.Was this helpful? Thank you for your feedback!
-
The integrated cable only serves as output to charge your devices. Please use the input port to recharge your power bank.Was this helpful? Thank you for your feedback!
-
The InfinityLAB charger supports Power Delivery 3.0 to provide you with the fast-charging experience.Was this helpful? Thank you for your feedback!
-
The InfinityLAB charger has "smart power distribution" feature, it's smart enough to know how to allocate power, depending on which devices are plugged in.
Take 65W charger as an example:
If plug in only 1 USB-C device to this charger, the USB-C port can deliver max. 65W PD fast charging.
If plug in one USB-C device and one USB-A device simultaneously to this charger, the USB-A port can deliver max.15W fast charging, and the USB-C port can deliver max. 45W PD fast charging.
Was this helpful? Thank you for your feedback! -
Ensure that your InfinityLab power bank is charged, then press the power button to trigger charging.
If nothing happens, please try to charge your power bank with a different charger and check the charging indicator next to the power button to see if the LEDs lights are blinking.
If it still doesn’t work, please contact our customer service team for help.Was this helpful? Thank you for your feedback! -
To enjoy the wireless charging feature for your InfinityLab power bank, below are the instructions on how to activate it.
- Press the power button (located on the front side, next to the battery indicator).
- Place your device on top of the power bank.
- The LED indicator on the side of the power bank will light up, indicating that the product is "charging."
Was this helpful? Thank you for your feedback! -
Smart pass-through charging helps you boost your device and power bank simultaneously through one wall outlet.
Here is how it works:- Plug your power bank into a wall charger.
- Connect your device to the power bank (using the integrated cable or connecting a cable to it).
- Press the power button on the power bank to trigger charging if your phone/device doesn't indicate it is charging.
Was this helpful? Thank you for your feedback! -
The InfinityLab power bank will not damage your device.
The InfinityLab power bank will deliver the power your device needs during charging, andd the InfinityLab power bank features auto protection against overheating and features overcurrent/overvoltage conditions.Was this helpful? Thank you for your feedback! -
With different storage conditions and shipping durations, your power bank may go into deep sleep mode to protect the battery. If the power bank does not start charging your device when used for the first time, connect the power bank to a power source and charge it for 15-30 minutes, it should then work normally. If it still does not work, contact our customer service team and we will be happy to help you: https://support.infinitylab.com/#contactWas this helpful? Thank you for your feedback!
-
When your phone/device is fully charged, the InfinityLab power bank will stop output (charging).Was this helpful? Thank you for your feedback!
-
It is normal because USB-PD (USB Power Delivering) fast charging has a higher charging speed at the beginning and lower when your device soon to be full.Was this helpful? Thank you for your feedback!
-
The integrated cable cannot be replaced or detached.
In case cable is damage please contact our customer service team for help.Was this helpful? Thank you for your feedback! -
Yes. InfinityLab charger is designed with surge protection to keep your devices safe.Was this helpful? Thank you for your feedback!
-
The InfinityLab power bank support Power Delivery 3.0 to provide you with a fast charging experience.Was this helpful? Thank you for your feedback!
-
The InfinityLab power bank should work with most devices and we have provided a list of normal devices on each model’s product page.Was this helpful? Thank you for your feedback!
-
For 5,000 models, the Max power output is 18W total.
For 10,000 models, the Max power output is 30W total.
It means when charging more than one device simultaneously, total max. output is 18W for 5,000 models and 30W for 10,000 models.
You can also check detailed power output information from the specification on the product page.Was this helpful? Thank you for your feedback! -
For InfinityLab charger, the recommended operating temperature is between 0-45°C.
Our chargers provide auto protection against overheating as well as overcurrent/overvoltage conditions.
Therefore, when the operating temperature is outside the range, this charger will auto adjust the output powers to protect itself and your devices.Was this helpful? Thank you for your feedback! -
The InifilityLab power bank is Qi-certified for a maximum of 10W of Qi wireless charging.
Your device should support Qi charging, and the actual wireless charging speed may vary depending on the device.
For example, iPhone 11 Pro supports Max 7.5W Qi charging, and Samsung Galaxy S21 supports Max 15W QI charging.
Check your device details to know how much power it can receive.Was this helpful? Thank you for your feedback! -
Normally, batteries under 100Wh (Watt-hour) can be carried on the plane during flights.
InfinityLab 5.000 power bank is 18.65Wh (Watt-hour), and the 10.000 power bank is 38.5Wh (Watt-hour), which should be allowed as a carry-on item.
We advise you to consult the flight company if you are in doubt before using it as a carry-on item.
Was this helpful? Thank you for your feedback! -
The InfinityLab power bank will have lower charging efficiency under cold or freezing environments (below 5 degrees Celcius). Therefore, you will feel it’s charging slowly.
However, when you return to normal temperature (below 35 degrees Celsius), the InfinityLab power bank’s charging efficiency will be back to normal.Was this helpful? Thank you for your feedback!
Can’t find what you’re looking for?
Chat with Us
Mon - Fri - 8:00 a.m 5:00 p.m (MYT)