How To

Support Overview / How To

How To

52 results
  • Removing or replacing the integrated cable
    The integrated cable cannot be replaced or detached.
    In case cable is damage please contact our customer service team for help.
  • Product Registration – FAQ
    Looking to register your product?
    We have addressed some of the questions that you might have. But feel free to reach out to us anytime you need us!

    Where can I register my product?
    Visit our product registration page here.


    Do I need to register my product for warranty?
    No. Warranty is never depending on the registration of a product. Registration simply helps keep a record of your purchase(s) and gives you the opportunity to stay update on any information about your product(s).


    Do I need an account to register my product?
    Yes. We have made it easy to create an account for you so you can enjoy the benefits of having an account, including the option of registering your product.



    Already registered a product and have questions?
    Go no further! We hope you can answer your questions below. If needed, get in touch. We are always here to help you!

    Can I edit an existing product registration of mine?
    Partly, yes. You can edit the “Date of purchase” and “Serial Number” fields.

    To do so, log into your account and select "My Product Registrations", find the relevant product from your list of registrations and select “View Registration”. Here you will find the option “Edit registration”.

    If you wish to make changes to any other fields, please delete the relevant registration completely (see instructions below) and simply create a new registration.


    Can I delete an existing product registrations of mine?
    Yes. To delete an existing product registration, you can use the “Delete registration” option.

    Log into your account and select "My Product Registrations", find the relevant product from your list of registrations and select “View Registration”. Here you will find the option “Delete registration”.
     
  • My phone charges fast up to 80% fast, then slow. Why?
    It is normal because USB-PD (USB Power Delivering) fast charging has a higher charging speed at the beginning and lower when your device soon to be full.
  • Keeping your Laptop connected to the InfinityLAB charger
    Yes, you can leave laptop connected to the charger even after it’s fully changed. The charger will charge your laptop again if needed. 
  • Keeping your charger connected all the time
    It is fine to leave the InfinityLAB charger plugged in the wall outlet when you are not using it. However even without charging your device, the charger will consume a little bit of power when connected to an active power source.

    To save energy, suggest unplugging it from the wall outlet if you won’t use the charger for a long time.
  • Keeping fully charged devices connected to our power banks
    When your phone/device is fully charged, the InfinityLab power bank will stop output (charging).
  • I received my InfinityLab power bank, but it could not be charged
    With different storage conditions and shipping durations, your power bank may go into deep sleep mode to protect the battery. If the power bank does not start charging your device when used for the first time, connect the power bank to a power source and charge it for 15-30 minutes, it should then work normally. If it still does not work, contact our customer service team and we will be happy to help you: https://support.infinitylab.com/#contact
  • InfinityLab power bank will not damage your device when charging
    The InfinityLab power bank will not damage your device.
    The InfinityLab power bank will deliver the power your device needs during charging, andd the InfinityLab power bank features auto protection against overheating and features overcurrent/overvoltage conditions. 
  • InfinityLab Power Banks: Luggage Restrictions on Flights
    All InfinityLab power banks are < 100Wh, so there are no restrictions for taking them onto flights as hand luggage (also known as cabin baggage or carry-on luggage).
    However, power banks are not allowed to be carried in your hold luggage (also known as checked luggage).
  • If I return all the items, will I still be charged for delivery?
    If any of the items we deliver are damaged or incorrect, we will refund the delivery charge. If you change your mind about wanting to keep them, you may return them at no charge, but we will not refund the original delivery charge.
  • How to use pass-through charging feature
    Smart pass-through charging helps you boost your device and power bank simultaneously through one wall outlet.

    Here is how it works:
    1. Plug your power bank into a wall charger.
    2. Connect your device to the power bank (using the integrated cable or connecting a cable to it).
    3. Press the power button on the power bank to trigger charging if your phone/device doesn't indicate it is charging.
  • How to charge your Laptop device properly
    To deliver 65W PD charging to your laptop, you will need a USB-C to USB-C cable supporting minimal 3A current.
    To deliver 100W PD charging to your laptop, you will need a USB-C to USB-C cable supporting with E-Mark and supporting 5A current.
  • How to charge your devices using wireless charging feature
    To enjoy the wireless charging feature for your InfinityLab power bank, below are the instructions on how to activate it.
    1. Press the power button (located on the front side, next to the battery indicator).
    2. Place your device on top of the power bank.
    3. The LED indicator on the side of the power bank will light up, indicating that the product is "charging."
  • How to charge devices with your power bank
    Ensure that your InfinityLab power bank is charged, then press the power button to trigger charging.
    If nothing happens, please try to charge your power bank with a different charger and check the charging indicator next to the power button to see if the LEDs lights are blinking.

    If it still doesn’t work, please contact our customer service team for help. 
  • How Smart Power distribution work
    The InfinityLAB charger has "smart power distribution" feature, it's smart enough to know how to allocate power, depending on which devices are plugged in.

    Take 65W charger as an example:
    If plug in only 1 USB-C device to this charger, the USB-C port can deliver max. 65W PD fast charging.
    If plug in one USB-C device and one USB-A device simultaneously to this charger, the USB-A port can deliver max.15W fast charging, and the USB-C port can deliver max. 45W PD fast charging.
     
  • Fast charging and protocol technology
    The InfinityLAB charger supports Power Delivery 3.0 to provide you with the fast-charging experience. 
  • Do you deliver overseas?
    We do not ship internationally.
  • Do not use the Integrated cable to charge your InfinityLab Power bank
    The integrated cable only serves as output to charge your devices.  Please use the input port to recharge your power bank.
  • Do I get charged for delivery of each item?
    You will not be charged for ground shipping. Expedited shipping costs are based upon total weight and service availability.
  • Compatibility List
    It can fast charge almost anything with a USB-A or USB-C cable—phones, earbuds, power banks, cameras, even your laptop or gaming console.
  • Charging your Laptop
    100W, 65W and 30W InfinityLAB chargers can fast charge USB-C equipped laptops.
    The 100W charger supports laptops that require output power no more than 100W.
    The 65W charger supports laptops that require output power no more than 65W.
    The 30W charger supports laptop that require output power no more than 30W.
  • Charging your device wirelessly and wired at the same time
    We suggest picking one way to charge your phone, so either charge your phone through wireless charging or wired charging. You cannot charge one device using both options at the same time.
     
  • Charging your devices using USB-A Connection
    USB-A output doesn’t support PD fast charging. To enjoy PD fast charging and with your device support, please use USB-C output (if your InfinityLab device has a USB-C output).
     
  • Charging time for the ClearCall Speaker
    It will take about 4 hours to fully charge the InfinityLab ClearCall speakerphone using a charger that supports 5V 2A.
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