How To

Support Overview / How To

How To

52 results
  • How to charge your devices using wireless charging feature
    To enjoy the wireless charging feature for your InfinityLab power bank, below are the instructions on how to activate it.
    1. Press the power button (located on the front side, next to the battery indicator).
    2. Place your device on top of the power bank.
    3. The LED indicator on the side of the power bank will light up, indicating that the product is "charging."
  • How to charge devices with your power bank
    Ensure that your InfinityLab power bank is charged, then press the power button to trigger charging.
    If nothing happens, please try to charge your power bank with a different charger and check the charging indicator next to the power button to see if the LEDs lights are blinking.

    If it still doesn’t work, please contact our customer service team for help. 
  • How Smart Power distribution work
    The InfinityLAB charger has "smart power distribution" feature, it's smart enough to know how to allocate power, depending on which devices are plugged in.

    Take 65W charger as an example:
    If plug in only 1 USB-C device to this charger, the USB-C port can deliver max. 65W PD fast charging.
    If plug in one USB-C device and one USB-A device simultaneously to this charger, the USB-A port can deliver max.15W fast charging, and the USB-C port can deliver max. 45W PD fast charging.
     
  • Fast charging and protocol technology
    The InfinityLAB charger supports Power Delivery 3.0 to provide you with the fast-charging experience. 
  • Do you deliver overseas?
    We do not ship internationally.
  • Do not use the Integrated cable to charge your InfinityLab Power bank
    The integrated cable only serves as output to charge your devices.  Please use the input port to recharge your power bank.
  • Do I get charged for delivery of each item?
    You will not be charged for ground shipping. Expedited shipping costs are based upon total weight and service availability.
  • Compatibility List
    It can fast charge almost anything with a USB-A or USB-C cable—phones, earbuds, power banks, cameras, even your laptop or gaming console.
  • Charging your Laptop
    100W, 65W and 30W InfinityLAB chargers can fast charge USB-C equipped laptops.
    The 100W charger supports laptops that require output power no more than 100W.
    The 65W charger supports laptops that require output power no more than 65W.
    The 30W charger supports laptop that require output power no more than 30W.
  • Charging your device wirelessly and wired at the same time
    We suggest picking one way to charge your phone, so either charge your phone through wireless charging or wired charging. You cannot charge one device using both options at the same time.
     
  • Charging your devices using USB-A Connection
    USB-A output doesn’t support PD fast charging. To enjoy PD fast charging and with your device support, please use USB-C output (if your InfinityLab device has a USB-C output).
     
  • Charging time for the ClearCall Speaker
    It will take about 4 hours to fully charge the InfinityLab ClearCall speakerphone using a charger that supports 5V 2A.
  • Charging devices wirelessly with a protected case/cover
    Our InfinityLab power bank should work with most cases in the market, and it depends on the design of the protected case/cover.
    However, if your case’s bottom surface is thicker than 3mm, it may impact your wireless charging experience, and we recommend taking off the protected case/cover for the best charging experience.

    If your phone case/cover has a metal plate on the back, it will not charge your device since it is a security feature of the FOD (Foreign object detection).  This means our Infinity Lab Qi-certified power bank can detect if a foreign object, such as metal, is on its surface. If that happens, the wireless charger either stops charging or does not start charging at all.
     
  • Charging devices using a higher rated InfinityLAB Charger
    The InfinityLAB charger will not damage your device while charging.

    The InfinityLAB charger will deliver the power your device needs during charging, and the InfinityLAB charger features auto protection against overheating, overcurrent, and overvoltage.
  • Charging a Laptop using a power bank
    InstantGo 10,000 with a built-in USB-C cable and InstantGo 10,000 Wireless should be able to charge your laptop.
    However, it may not apply to laptops that require output power of more than 30W.

    Please check your laptop requirement before charging it with our devices.
     
  • Charger gets warm while charging
    Yes, it's normal to get warm during charging. The InfinityLAB charger features over temperature protection to ensure your usage is safe.
     
  • Can I change my order?
    Once the order has been placed, it cannot be changed online. If you want to change your order, please call the phone number posted at the top of this page, and if it has not yet been processed we will change or re-issue a new amended order.
  • Battery capacity and charge cycle information
    Under normal usage, the battery should remain at 80% capacity after 300 charge cycles.

    What is a charge cycle?

    Your power bank is 100% charged, and then one cycle means when you discharge the device to 0% and charge it all the way up to 100%. That is one full charge cycle.
  • All the charging options for your power bank
    Here are all the possibilities of how you can charge devices from your power bank.
    • InstantGo 5,000 with built-in Lightning cable: 1 (1 x integrated cable)
    • InstantGo 5,000 with built-in USB-C cable: 2  (1 x integrated cable, and 1 x USB-C output)
    • InstantGo 5,000 wireless: 3 (1 x Wireless, 1 x USB-C output and 1 x USB-A output)
    • InstantGo 10,000 with built-in Lightning cable: 2 (1 x integrated cable, and 1 x USB-A output)
    • InstantGo 10,000 with built-in USB-C cable: 3 (1 x integrated cable, 1 x USB-C output and 1 x USB-A output)
    • InstantGo 10,000 wireless: 3 (1 x Wireless, 1 x USB-C output and 1 x USB-A output)
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