How To

Support Overview / How To

How To

52 results
  • Using InfinityLab Power bank as a carry-on item during flights
    Normally, batteries under 100Wh (Watt-hour) can be carried on the plane during flights.
    InfinityLab 5.000 power bank is 18.65Wh (Watt-hour), and the 10.000 power bank is 38.5Wh (Watt-hour), which should be allowed as a carry-on item.

    We advise you to consult the flight company if you are in doubt before using it as a carry-on item.
     
  • Using InfinityLAB Charger outdoor or in wet environment
    The InfinityLAB charger is not designed for wet environment.
    It is not waterproof, if it gets wet, there's a chance for short-circuit, which can cause damage to other electronics that you plug into them.
    Ensure that you keep your charger always dry.
  • The Wireless charging speed
    The InifilityLab power bank is Qi-certified for a maximum of 10W of Qi wireless charging.
    Your device should support Qi charging, and the actual wireless charging speed may vary depending on the device.

    For example, iPhone 11 Pro supports Max 7.5W Qi charging, and Samsung Galaxy S21 supports Max 15W QI charging.  

    Check your device details to know how much power it can receive. 
  • The recommended operating temperature for Chargers
    For InfinityLab charger, the recommended operating temperature is between 0-45°C.
    Our chargers provide auto protection against overheating as well as overcurrent/overvoltage conditions.
    Therefore, when the operating temperature is outside the range, this charger will auto adjust the output powers to protect itself and your devices.
  • The Max power output for our power banks
    For 5,000 models, the Max power output is 18W total.
    For 10,000 models, the Max power output is 30W total.

    It means when charging more than one device simultaneously, total max. output is 18W for 5,000 models and 30W for 10,000 models.
    You can also check detailed power output information from the specification on the product page.
  • The max power output for our chargers
    For 20W charger, the max. power output is 20W total.
    For 30W charger, the max. power output is 30W total.
    For 65W charger, the max. power output is 65W total.
    For 100W charger, the max. power output is 100W total.
    For 30W, 65W and 100W chargers, when charging more than one device simultaneously, total max. power output is 30W, 65W and 100W, respectively. You can also check detailed power output information from specification on product page.
  • The LED Charging light information
    The LED light will be on when the InfinityLAB charger is being powered and it is ready to charge your devices.
    The LED light will be off when the power source is off.
  • The compatibility list for our power banks
    The InfinityLab power bank should work with most devices and we have provided a list of normal devices on each model’s product page. 
  • The charging technologies our power bank are using
    The InfinityLab power bank support Power Delivery 3.0 to provide you with a fast charging experience. 
  • The battery capacity (size) of our Power Banks
    InfinityLab 5,000 power bank is 18.65Wh, and 10,000 power bank is 38.5 Wh.
    For all versions available (Lightning, USB-C and Wireless).
  • Surge Protection Information
    Yes. InfinityLab charger is designed with surge protection to keep your devices safe.
  • Sales Tax

    In the United States a business must charge sales tax in states where they have a physical presence (a warehouse, store, administrative office, sales office, etc.). When buying direct from Harman or any of our subsidiaries, we are required by law to charge sales tax in the following states where we have a physical presence. All other states are not subject to sales tax.


    California 

    Connecticut 

    Florida 

    Georgia 

    Kentucky 

    Michigan 

    Missouri 

    New Jersey 

    New York 

    North Carolina 

    Pennsylvania 

    South Carolina 

    South Dakota 

    Tennessee 

    Washington 

    West Virginia 

    Wisconsin

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