How To

Support Overview / How To

How To

52 results
  • How to use pass-through charging feature
    Smart pass-through charging helps you boost your device and power bank simultaneously through one wall outlet.

    Here is how it works:
    1. Plug your power bank into a wall charger.
    2. Connect your device to the power bank (using the integrated cable or connecting a cable to it).
    3. Press the power button on the power bank to trigger charging if your phone/device doesn't indicate it is charging.
  • If I return all the items, will I still be charged for delivery?
    If any of the items we deliver are damaged or incorrect, we will refund the delivery charge. If you change your mind about wanting to keep them, you may return them at no charge, but we will not refund the original delivery charge.
  • InfinityLab Power Banks: Luggage Restrictions on Flights
    All InfinityLab power banks are < 100Wh, so there are no restrictions for taking them onto flights as hand luggage (also known as cabin baggage or carry-on luggage).
    However, power banks are not allowed to be carried in your hold luggage (also known as checked luggage).
  • InfinityLab power bank will not damage your device when charging
    The InfinityLab power bank will not damage your device.
    The InfinityLab power bank will deliver the power your device needs during charging, andd the InfinityLab power bank features auto protection against overheating and features overcurrent/overvoltage conditions. 
  • I received my InfinityLab power bank, but it could not be charged
    With different storage conditions and shipping durations, your power bank may go into deep sleep mode to protect the battery. If the power bank does not start charging your device when used for the first time, connect the power bank to a power source and charge it for 15-30 minutes, it should then work normally. If it still does not work, contact our customer service team and we will be happy to help you: https://support.infinitylab.com/#contact
  • Keeping fully charged devices connected to our power banks
    When your phone/device is fully charged, the InfinityLab power bank will stop output (charging).
  • Keeping your charger connected all the time
    It is fine to leave the InfinityLAB charger plugged in the wall outlet when you are not using it. However even without charging your device, the charger will consume a little bit of power when connected to an active power source.

    To save energy, suggest unplugging it from the wall outlet if you won’t use the charger for a long time.
  • Keeping your Laptop connected to the InfinityLAB charger
    Yes, you can leave laptop connected to the charger even after it’s fully changed. The charger will charge your laptop again if needed. 
  • My phone charges fast up to 80% fast, then slow. Why?
    It is normal because USB-PD (USB Power Delivering) fast charging has a higher charging speed at the beginning and lower when your device soon to be full.
  • Product Registration – FAQ
    Looking to register your product?
    We have addressed some of the questions that you might have. But feel free to reach out to us anytime you need us!

    Where can I register my product?
    Visit our product registration page here.


    Do I need to register my product for warranty?
    No. Warranty is never depending on the registration of a product. Registration simply helps keep a record of your purchase(s) and gives you the opportunity to stay update on any information about your product(s).


    Do I need an account to register my product?
    Yes. We have made it easy to create an account for you so you can enjoy the benefits of having an account, including the option of registering your product.



    Already registered a product and have questions?
    Go no further! We hope you can answer your questions below. If needed, get in touch. We are always here to help you!

    Can I edit an existing product registration of mine?
    Partly, yes. You can edit the “Date of purchase” and “Serial Number” fields.

    To do so, log into your account and select "My Product Registrations", find the relevant product from your list of registrations and select “View Registration”. Here you will find the option “Edit registration”.

    If you wish to make changes to any other fields, please delete the relevant registration completely (see instructions below) and simply create a new registration.


    Can I delete an existing product registrations of mine?
    Yes. To delete an existing product registration, you can use the “Delete registration” option.

    Log into your account and select "My Product Registrations", find the relevant product from your list of registrations and select “View Registration”. Here you will find the option “Delete registration”.
     
  • Removing or replacing the integrated cable
    The integrated cable cannot be replaced or detached.
    In case cable is damage please contact our customer service team for help.
  • Sales Tax

    In the United States a business must charge sales tax in states where they have a physical presence (a warehouse, store, administrative office, sales office, etc.). When buying direct from Harman or any of our subsidiaries, we are required by law to charge sales tax in the following states where we have a physical presence. All other states are not subject to sales tax.


    California 

    Connecticut 

    Florida 

    Georgia 

    Kentucky 

    Michigan 

    Missouri 

    New Jersey 

    New York 

    North Carolina 

    Pennsylvania 

    South Carolina 

    South Dakota 

    Tennessee 

    Washington 

    West Virginia 

    Wisconsin

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