How To

Support Overview / How To

How To

52 results
  • Charging your devices using USB-A Connection
    USB-A output doesn’t support PD fast charging. To enjoy PD fast charging and with your device support, please use USB-C output (if your InfinityLab device has a USB-C output).
     
  • Charging your device wirelessly and wired at the same time
    We suggest picking one way to charge your phone, so either charge your phone through wireless charging or wired charging. You cannot charge one device using both options at the same time.
     
  • Charging your Laptop
    100W, 65W and 30W InfinityLAB chargers can fast charge USB-C equipped laptops.
    The 100W charger supports laptops that require output power no more than 100W.
    The 65W charger supports laptops that require output power no more than 65W.
    The 30W charger supports laptop that require output power no more than 30W.
  • Compatibility List
    It can fast charge almost anything with a USB-A or USB-C cable—phones, earbuds, power banks, cameras, even your laptop or gaming console.
  • Do I get charged for delivery of each item?
    You will not be charged for ground shipping. Expedited shipping costs are based upon total weight and service availability.
  • Do not use the Integrated cable to charge your InfinityLab Power bank
    The integrated cable only serves as output to charge your devices.  Please use the input port to recharge your power bank.
  • Do you deliver overseas?
    We do not ship internationally.
  • Fast charging and protocol technology
    The InfinityLAB charger supports Power Delivery 3.0 to provide you with the fast-charging experience. 
  • How Smart Power distribution work
    The InfinityLAB charger has "smart power distribution" feature, it's smart enough to know how to allocate power, depending on which devices are plugged in.

    Take 65W charger as an example:
    If plug in only 1 USB-C device to this charger, the USB-C port can deliver max. 65W PD fast charging.
    If plug in one USB-C device and one USB-A device simultaneously to this charger, the USB-A port can deliver max.15W fast charging, and the USB-C port can deliver max. 45W PD fast charging.
     
  • How to charge devices with your power bank
    Ensure that your InfinityLab power bank is charged, then press the power button to trigger charging.
    If nothing happens, please try to charge your power bank with a different charger and check the charging indicator next to the power button to see if the LEDs lights are blinking.

    If it still doesn’t work, please contact our customer service team for help. 
  • How to charge your devices using wireless charging feature
    To enjoy the wireless charging feature for your InfinityLab power bank, below are the instructions on how to activate it.
    1. Press the power button (located on the front side, next to the battery indicator).
    2. Place your device on top of the power bank.
    3. The LED indicator on the side of the power bank will light up, indicating that the product is "charging."
  • How to charge your Laptop device properly
    To deliver 65W PD charging to your laptop, you will need a USB-C to USB-C cable supporting minimal 3A current.
    To deliver 100W PD charging to your laptop, you will need a USB-C to USB-C cable supporting with E-Mark and supporting 5A current.
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