How To
How To
34 results
-
With different storage conditions and shipping durations, your power bank may go into deep sleep mode to protect the battery. If the power bank does not start charging your device when used for the first time, connect the power bank to a power source and charge it for 15-30 minutes, it should then work normally. If it still does not work, contact our customer service team and we will be happy to help you: https://support.infinitylab.com/#contactWas this helpful? Thank you for your feedback!
-
The InfinityLab power bank will not damage your device.
The InfinityLab power bank will deliver the power your device needs during charging, andd the InfinityLab power bank features auto protection against overheating and features overcurrent/overvoltage conditions.Was this helpful? Thank you for your feedback! -
Smart pass-through charging helps you boost your device and power bank simultaneously through one wall outlet.
Here is how it works:- Plug your power bank into a wall charger.
- Connect your device to the power bank (using the integrated cable or connecting a cable to it).
- Press the power button on the power bank to trigger charging if your phone/device doesn't indicate it is charging.
Was this helpful? Thank you for your feedback! -
To enjoy the wireless charging feature for your InfinityLab power bank, below are the instructions on how to activate it.
- Press the power button (located on the front side, next to the battery indicator).
- Place your device on top of the power bank.
- The LED indicator on the side of the power bank will light up, indicating that the product is "charging."
Was this helpful? Thank you for your feedback! -
Ensure that your InfinityLab power bank is charged, then press the power button to trigger charging.
If nothing happens, please try to charge your power bank with a different charger and check the charging indicator next to the power button to see if the LEDs lights are blinking.
If it still doesn’t work, please contact our customer service team for help.Was this helpful? Thank you for your feedback! -
The InfinityLAB charger has "smart power distribution" feature, it's smart enough to know how to allocate power, depending on which devices are plugged in.
Take 65W charger as an example:
If plug in only 1 USB-C device to this charger, the USB-C port can deliver max. 65W PD fast charging.
If plug in one USB-C device and one USB-A device simultaneously to this charger, the USB-A port can deliver max.15W fast charging, and the USB-C port can deliver max. 45W PD fast charging.
Was this helpful? Thank you for your feedback! -
The InfinityLAB charger supports Power Delivery 3.0 to provide you with the fast-charging experience.Was this helpful? Thank you for your feedback!
-
The integrated cable only serves as output to charge your devices. Please use the input port to recharge your power bank.Was this helpful? Thank you for your feedback!
-
It can fast charge almost anything with a USB-A or USB-C cable—phones, earbuds, power banks, cameras, even your laptop or gaming console.Was this helpful? Thank you for your feedback!
-
100W, 65W and 30W InfinityLAB chargers can fast charge USB-C equipped laptops.
The 100W charger supports laptops that require output power no more than 100W.
The 65W charger supports laptops that require output power no more than 65W.
The 30W charger supports laptop that require output power no more than 30W.Was this helpful? Thank you for your feedback! -
We suggest picking one way to charge your phone, so either charge your phone through wireless charging or wired charging. You cannot charge one device using both options at the same time.
Was this helpful? Thank you for your feedback! -
USB-A output doesn’t support PD fast charging. To enjoy PD fast charging and with your device support, please use USB-C output (if your InfinityLab device has a USB-C output).
Was this helpful? Thank you for your feedback!
Can’t find what you’re looking for?
Chat with Us
Mon-Fri 8:00 AM to 5:00 PM (AEST)