How To
How To
34 results
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Yes, you can charge your devices with common USB-A and USB-C cables.Was this helpful? Thank you for your feedback!
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The InfinityLab power bank will have lower charging efficiency under cold or freezing environments (below 5 degrees Celcius). Therefore, you will feel it’s charging slowly.
However, when you return to normal temperature (below 35 degrees Celsius), the InfinityLab power bank’s charging efficiency will be back to normal.Was this helpful? Thank you for your feedback! -
Normally, batteries under 100Wh (Watt-hour) can be carried on the plane during flights.
InfinityLab 5.000 power bank is 18.65Wh (Watt-hour), and the 10.000 power bank is 38.5Wh (Watt-hour), which should be allowed as a carry-on item.
We advise you to consult the flight company if you are in doubt before using it as a carry-on item.
Was this helpful? Thank you for your feedback! -
The InifilityLab power bank is Qi-certified for a maximum of 10W of Qi wireless charging.
Your device should support Qi charging, and the actual wireless charging speed may vary depending on the device.
For example, iPhone 11 Pro supports Max 7.5W Qi charging, and Samsung Galaxy S21 supports Max 15W QI charging.
Check your device details to know how much power it can receive.Was this helpful? Thank you for your feedback! -
For InfinityLab charger, the recommended operating temperature is between 0-45°C.
Our chargers provide auto protection against overheating as well as overcurrent/overvoltage conditions.
Therefore, when the operating temperature is outside the range, this charger will auto adjust the output powers to protect itself and your devices.Was this helpful? Thank you for your feedback! -
For 5,000 models, the Max power output is 18W total.
For 10,000 models, the Max power output is 30W total.
It means when charging more than one device simultaneously, total max. output is 18W for 5,000 models and 30W for 10,000 models.
You can also check detailed power output information from the specification on the product page.Was this helpful? Thank you for your feedback! -
The InfinityLab power bank should work with most devices and we have provided a list of normal devices on each model’s product page.Was this helpful? Thank you for your feedback!
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The InfinityLab power bank support Power Delivery 3.0 to provide you with a fast charging experience.Was this helpful? Thank you for your feedback!
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Yes. InfinityLab charger is designed with surge protection to keep your devices safe.Was this helpful? Thank you for your feedback!
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The integrated cable cannot be replaced or detached.
In case cable is damage please contact our customer service team for help.Was this helpful? Thank you for your feedback! -
It is normal because USB-PD (USB Power Delivering) fast charging has a higher charging speed at the beginning and lower when your device soon to be full.Was this helpful? Thank you for your feedback!
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When your phone/device is fully charged, the InfinityLab power bank will stop output (charging).Was this helpful? Thank you for your feedback!
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